1. Legal & Licensing

• Ownership: Owned by Capitanos Games Ltd, registered in Belize.
• Licensing: Licensed in the State of Anjouan under the Computer Gaming Licensing Act of 2005.
• Agreement: By using the site, you enter into a legally binding contract. If you do not agree to the terms, you must stop using the service immediately.

2. User Eligibility & Obligations

• Age Requirement: You must be 18+ or the legal age for gambling in your jurisdiction.
• Location: You must reside in a country where online gambling is legal. The use of VPNs or proxies to mask your location is strictly prohibited.
• Single Account: Users are permitted only one account. Multiple accounts (including those held by relatives or associates) will be closed.
• Good Faith: You must play for personal entertainment and not on behalf of others or for commercial purposes.

3. Restricted Countries

Access is strictly prohibited for residents of:

• Austria, France, Germany, Netherlands, Spain, Union of Comoros, United Kingdom, USA.
• Any FATF Blacklisted countries and jurisdictions prohibited by the Anjouan Offshore Financial Authority.

4. Deposits & Withdrawals

• Name Match: All deposits must come from an account/card registered in your own name.
• Wagering Requirement: Deposits must be rolled over (wagered) at least 1 time before withdrawal. Failure to do so results in an 8% fee (minimum €4).
• Withdrawal Limits: * Maximum €10,000 per month.
  • If your balance is 10x larger than your total deposits, the limit is reduced to €5,000 per month.
• Identity Verification (KYC): CWINZ reserves the right to request photo ID, utility bills, selfies, or verification calls before processing withdrawals.

5. Responsible Gaming

• Self-Exclusion: You can request to be self-excluded by emailing customer support. This takes effect within 24 hours.
• Financial Safety: Betting is for entertainment only. Never bet money you cannot afford to lose.

6. Account Security & Liability

• Password Safety: You are responsible for maintaining the secrecy of your login details. CWINZ is not liable for unauthorized access if your credentials were used correctly.
• System Errors: In the event of a system malfunction, all affected bets are void.
• Liability Cap: The company’s total liability is limited to the value of the bet in question or €500, whichever is lower.

7. Prohibited Behavior

You may not:

• Transfer funds between player accounts.
• Collude with other players or use automated “bots/scrapers.”
• Provide false information during registration.
• Engage in money laundering or criminal activity.

8. Complaints & Disputes

• Timing: Disputes must be lodged within 3 days of the wager in question.
• Process: Initial complaints go to Customer Support, then management. If unresolved, the user has the right to seek arbitration.
• Language: The English version of these Terms always takes precedence over translations.

Contact Information

For all official notices and support, users must use the Customer Support form on the Website or contact support via their Registered Email Address.